Please use the information below to help with setup and issues with EX-05. Please only contact support when you have checked the FAQ section, manual and any setup videos for guidance.

Product Manual

Download PDF EX-05 manual

Product FAQ

On PS4

Will my EX-05 wireless headset work on the PS4?
The EX-05 wireless is not compatible with the PS4

On All formats

My headset keeps switching off
1. Make sure that your headset has sufficient charge
2. The headset has a power saving feature which means that it will automatically switch off if it detects no sound. Press the Power on button to reconnect the headset. On the EX-05 turn the wireless control box off then o.
3. The headset is too far away from the wireless dongle to remain connected- move closer (recommended distance 6 metres)
4. There is interference from another wireless device which causes the dongle to lose connection with the headset. Allow the dongle to hang down from the desk/table or use a USB extension cable. Check that there are no other wireless devices in the vicinity which may be causing the problem by turning them off one by one. If it is your router try changing the channel on which it is broadcasting by 5 or more channels up or down from the one it is currently broadcasting on. If you need help doing this contact support: http://www.gioteck.com/contact-support/ Or your Internet Service Provider.

EX-05 Setup Video(s)

No videos yet. Please check out our other videos at our YouTube Channel

Contact Support

Still having issues? Contact our support team