Please use the information below to help with setup and issues with EX-01. Please only contact support when you have checked the FAQ section, manual and any setup videos for guidance.
Download PDF EX-01 manual
My headset will not connect to my PS3/will not pair with my PS3 & My headset used to connect but now does not
1. Make sure that your headset is set to pairing mode. LEDs will flash alternately Blue/Green or Red/Blue before scanning
2. Delete any Bluetooth profiles from the PS3 via settings>Accessory settings> Manage Bluetooth Devices. Switch off your PS3 and unplug it from the electricity supply. Wait 15 seconds before plugging in and switching on.
3. When your PS3 is ready, set your headset to pairing mode and re-pair and connect your headset. NB take care when turning your headset ON or OFF that you do not press the UP/DOWN volume control at the same time as this will reset your headset.
I have lost the passcode for my headset and need to re-pair it
The passcode is 0000 (four zeros)
I cannot hear the game sound through my headset
The headset is a chat only headset. Game sounds will continue to transmit via your TV
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